Adrian Cunanan, Shopify Virtual Assistant
Available for New Shopify Clients

Shopify Virtual Assistant Philippines for Operations, Support, and Chargeback Defense

I help dropshipping founders protect revenue, reduce support backlog, and run smoother day-to-day operations so you can focus on growth.

Fast reply target: within 12 hours.

Who I Help and What You Get in 30 Days

Best fit: Shopify stores doing around 20 to 300 weekly orders, with customer support pressure, refund leaks, or rising disputes.

Ideal Client Signal #1

Your team replies late and customer complaints are increasing.

Ideal Client Signal #2

Chargebacks or payment disputes are hurting cash flow.

Ideal Client Signal #3

You are the founder but still stuck in daily ticket and refund work.

30-Day Quick Win Plan

If we work together this month, this is the first milestone plan:

  • Week 1: Support inbox audit and priority ticket triage map.
  • Week 2: Refund and escalation SOP cleanup.
  • Week 3-4: Chargeback evidence cadence and KPI report rhythm.

Services and Starter Pricing

Pick the support level that matches your current stage. These are starter rates to help us move quickly; we can adjust based on ticket volume and complexity.

For New Stores

Starter VA Support

$149 / week

  • Daily Shopify order checks
  • Basic inbox and refund handling
  • Weekly performance summary
Apply for Starter Plan
For High Volume

Scale Operations Lead

$499 / week

  • Full operations ownership
  • Team management and KPI reporting
  • Retention and escalation strategy
Apply for Scale Plan

Daily Execution Stack

  • Shopify Admin: Orders, edits, refunds, and fulfillment coordination.
  • Disputes: Evidence submission and escalation handling.
  • Team Leadership: QA audits, standups, and KPI oversight.
  • Process Engineering: SOPs, macros, and workflow playbooks.
  • Coverage: Flexible 7-day schedule by agreement.

I Take Ownership of Daily Operations

Most VAs wait for instructions. I audit your operation, identify leaks (slow replies, high refunds, rising chargebacks), and implement fixes.

From support workflows to dispute handling and team calibration, I help founders run cleaner systems without adding chaos.

You focus on sales and growth. I keep your operations stable and scalable.

Shopify Expert Gorgias / Reamaze CheckoutChamp Disputifier (RDR/Ethoca) Team Onboarding

Core Competencies

Merchant Account Protection

Deploying RDR/Ethoca alerts and Shopify risk workflows to stop preventable losses.

CX Workflow Architecture

Building standardized support workflows so teams resolve tickets faster with less rework.

Retention and Subscriptions

Support flows and save-the-sale processes for CheckoutChamp and recurring customers.

Dispute Management

Evidence templates and escalation handling to improve chargeback outcomes.

Remote Team Leadership

Hiring support agents, running QA routines, and managing daily accountability.

Dropshipping Logistics

Supplier follow-ups, return flow handling, and stuck-transit case management.

Experience

VoIP & UCaaS

Technical Support Engineer

Mar 2026 - Present

BryteCall LLC

  • VoIP Operations: Support cloud PBX environments, call flows, user accounts, phone numbers, and voice applications for business clients.
  • Advanced Troubleshooting: Diagnose SIP, RTP, provisioning, call-quality, routing, voicemail, and device-registration issues.
  • Device Provisioning: Configure and support Yealink, Poly, Grandstream, Cisco, and other SIP endpoints across customer networks.
  • Carrier & Compliance: Coordinate number porting, carrier escalations, call-recording requirements, and A2P 10DLC registration.

E-commerce Turnaround Expert (Contract)

2025

Struggling Dropshipping Store Rescue

  • Crisis Response: Stabilized a high-risk store with severe backlog and chargeback pressure.
  • Rapid Recovery: Reduced chargeback rate from 0.9% to below 0.5% through de-escalation workflows.
  • System Cleanup: Rebuilt CRM and ticket handling process for faster support turnaround.

Operations Setup Specialist (Contract)

2025

New E-commerce Brand Launch

  • Infrastructure Setup: Built CRM foundations and customer workflow templates.
  • Fraud Defense: Implemented RDR/Ethoca and risk controls for payment safety.
  • Process Creation: Produced practical SOPs and trackers for long-window returns and disputes.

Frequently Asked Questions

These are common questions from Shopify founders before we start.

Who do you work with?

I work with Shopify and dropshipping brands that need reliable operations support, better customer response flow, and stronger chargeback handling.

Do you work part-time or full-time?

Both. Most new clients start with part-time weekly support, then scale after we stabilize workflows.

How soon can we start?

Typical onboarding window is 3 to 7 days after the discovery call and access setup.

Can you handle disputes and support team quality?

Yes. I can manage evidence submission, audit support responses, and maintain standard SOP compliance.

What is the first step?

Book a free 20-minute operations audit call. I will review your current setup and recommend a practical starting plan.

Service Pages

Use these pages if you want to check specific support options before booking.

Book a Free Operations Audit Call

If your support queue is messy, your chargebacks are rising, or your operations feel unstable, send me a message and I will help you map a clean next step.

Chat on WhatsApp